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Terms & Conditions

By using the Ceramica Lifes Tile (Pty) Ltd website, you agree to be bound by the terms and conditions described on this page.

Ceramica Lifes Tile (Pty) Ltd Terms and Conditions:

By using the Ceramica Lifes Tile (Pty) Ltd website, you agree to be bound by the following terms and conditions:

1. Introduction

1.1. These terms and conditions (the "Terms") govern your use of the Ceramica Lifes Tile (Pty) Ltd website (the "Website"), products or services offered through the Website.

1.2. By accessing or using the Website, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Website.

2. Use of the Website

2.1. The Website is designed to provide information about our ceramic and porcelain tile products and to allow clients to get into contact with us to enquire about these products. We do not sell products online and our website is not an e-commerce store. Responsibility lies with the client to enquire and ensure that the product they have ordered is suitable for use in the area they intend to use it.

2.2. You may only use the Website for lawful purposes and in compliance with these Terms. You may not use the Website:

  • in any way that breaches any applicable local, national or international law or regulation;
  • in any way that is fraudulent or has any fraudulent purpose or effect;
  • for the purpose of harming or attempting to harm any person in any way;
  • to send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards;
  • to transmit, or procure the sending of, any unsolicited or unauthorized advertising or promotional material or any other form of similar solicitation (spam);
  • to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

3. Intellectual Property Rights

3.1. The Website and its entire contents, features, and functionality, including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof are owned by Ceramica Lifes Tile (Pty) Ltd, its licensors, product manufacturers, or other providers of such material, and are protected by South African and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

3.2. You are granted a limited, non-exclusive, non-transferable, and revocable license to access and make personal use of the Website. This license does not include any downloading or copying of account information for the benefit of another vendor or any other third party; caching, unauthorized hypertext links to the Website and the framing of any Content available through the Website uploading, posting, or transmitting any content that you do not have a right to make available (such as the intellectual property of another party); uploading, posting, or transmitting any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; any action that imposes or may impose (in our sole discretion) an unreasonable or disproportionately large load on our infrastructure; or any use of data mining, robots, or similar data gathering and extraction tools. You may not bypass any measures used by us to prevent or restrict access to the Website. Any unauthorized use terminates the permission or license granted by us.

4. Product Information and Pricing

4.1. The products and services offered on the Website are intended for customers who reside in South Africa and the Southern African region. All prices are inclusive of VAT. Please contact us for pricing

4.2. All products are sold per box unless a sample is ordered. Although sold per box, the price of the products is based per square meter. This is for the purpose of allowing easy comparison between the prices of different products.

4.3. The information about our products, including but not limited to images, technical information, descriptions, displayed on the Website is based on information received from the respective manufacturers. While we take reasonable steps to ensure the accuracy of this information, we do not take any responsibility in the event of incorrect information. It is always best to enquire before purchasing.

5. Ordering and Payment

5.1. We currently do not accept online orders or payments. To place an order, please contact us through the contact details provided on the Website. An experienced Sales agent will get back to you regarding your query and provide an accurate quotation.

5.2. Payment for orders must be made in full before delivery. We accept payment by bank transfer, credit card or cash.

6. Delivery

6.1. We deliver throughout Southern Africa. Delivery charges will be quoted based on the volume/weight quantity of products ordered considering the destination address received from the customer.

6.2. We quote delivery to areas with truck or forklift access, or within 10m distance from where the truck is parked. If further logistics is required, such as manual offloading, this needs to be disclosed to us so that we may make the correct arrangements with the couriers and quote appropriately.

7. Returns and Refunds

7.1. Please check items for acceptability before installation as no claims will be entertained after installation.

7.2. Items can be returned within 30 days of invoice date provided that it has not been installed/laid, has not been damaged and are in saleable condition.

7.3. We only accept full boxes for refund, no loose tiles are accepted.

7.4. SALE ITEMS ARE NOT RETURNABLE FOR CREDIT/REFUND.

7.5. We will not accept any returns without prior authorization from us.

7.6. It is the client's responsibility to ensure that the products are suitable for their intended use prior to purchase. We will not be held liable for any loss or damages (physical and financial) caused from using the incorrect product for a particular area.

8. Ambience/Lifestyle Images

8.1. The ambience/lifestyle images found on the Website are based on computer renders and the colour of the tile shown on the Website image may not match the product exactly due to circumstances including, but not limited to, digital vs print media and device display settings.

8.2. It is the client's responsibility to enquire for expert advice on whether the tile product is suitable for the area they would like to use it prior to purchase.

9. Cookies

9.1. By using our website, you also consent to our use of cookies. Cookies are small text files that are placed on your device by websites that you visit. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

9.2. This terms and conditions cover current and future cookies we may decide to use on our website.

9.3. The types of cookies that we use on our website MAY include:

Essential cookies: These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms.

Performance cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

Functional cookies: These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.

Targeting cookies: These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites.

9.4. You may change your cookie preferences at any time by adjusting your browser settings. If you have any concerns about our use of cookies, please contact us at [email protected], alternatively, call us on (+27)21 683 7140.

10. Changes to the Terms

10.1. We reserve the right to make changes to these Terms at any time. Any changes will be reflected on this page. By continuing to use the Website, you confirm that you have read, understood and agree to be bound by the latest version of these Terms.

11. Governing Law

11.1. These Terms shall be governed by and construed in accordance with the laws of South Africa.

12. Contact Us

12.1. If you have any questions about these Terms or the Website, please contact us at [email protected], alternatively, call us on (+27)21 683 7140.

12.2. If you have any concerns about the products or services offered on the Website, please contact us at [email protected], alternatively, call us on (+27)21 683 7140.

12.3. If you have any complaints about your experience using the Website or our products or services, please contact us at [email protected], alternatively, call us on (+27)21 683 7140. We will make every effort to resolve any issues you may have.

12.4. If you wish to report any violation of these Terms, please contact us at [email protected], alternatively, call us on (+27)21 683 7140.

13. Disclaimer & Warranties:

13.1. The Website is provided on an "as is" and "as available" basis, and we make no representations or warranties of any kind, express or implied, as to the operation of the Website or the information, content, materials, or products included on the Website.

13.2. To the full extent permissible by applicable law, we disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose.

13.3 In the event of a valid warranty claim after an investigation/inspection of the product by Ceramica Lifes Tile (Pty) Ltd. Ceramica will assist with the claims process to the tile manufacturer.

13.4. We do not warrant that the Website, its servers, or any email sent from us, will be error-free, free from viruses or other harmful components.

13.5. We will not be liable for any damages of any kind arising from the use of the Website, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

13.6. We do not guarantee that the Website will always be available, or that the Website will be timely, secure, or error-free. As the services may be affected due to unforeseen circumstances.

14. Limitation of Liability

14.1. In no event shall we be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of or in any way connected with the use of the Website or with the delay or inability to use the Website, or for any information, products, and services obtained through the Website, or otherwise arising out of the use of the Website, whether based on contract, tort, strict liability, or otherwise, even if we have been advised of the possibility of damages.

15. Indemnification

15.1. You agree to defend, indemnify, and hold us and our affiliates and our respective officers, directors, agents, and employees, harmless from and against any claims, actions or demands, liabilities, and settlements including without limitation, reasonable legal and accounting fees, resulting from, or alleged to result from, your use of the Website in a manner that violates or breaches these Terms or any applicable law or regulation.

16. Severability

16.1. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect and fully enforced where applicable.

17. Entire Agreement

17.1. These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the use of the Website.

18. No Waiver

18.1. Our failure to enforce any right or provision in these Terms shall not be deemed a waiver of such right or provision unless acknowledged and agreed to by us in writing.

19. Contact Information

19.1. If you have any questions about these Terms, please contact us at [email protected], alternatively, call us on (+27)21 683 7140.

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